Our Site Support Coverage
Door-to-Door Support
Get our support to talk with you or the PC user to determine the nature of the problem. We will then assign the appropriate technician to your doorstep to resolve all kinds of software and hardware issues and network issues.
Choice of Experts
IT is a big thing, to everybody including the IT practitioner, simply because it is evolving too fast. The technicians in IT FIRST were trained differently to solve different technical issue, as well as to prevent repeating the same problem.
Support Customization
We pride ourselves as your IT department; this means we take ownership of your company and to ensure your machine will not becoming your energy in business operation is one of our core missions. Your business operation is unique; hence we customize our different support type to get along with your business based on urgency and priority.
Service Media Coverage
The technicians were trained to troubleshoot both hardware and software, which included computer, laptop and tablet PC, server, printer, networking and more!
Extended Hour
Everybody in the business is working hard to serve their customer; so for you and us. We provide extended hour to cover your computer if you need to work overtime. You can arrange your appointment with us if you need any support which is after 6:00pm
Service Level Agreement
Unlike a fulltime employee, one advantage of outsourcing is you are free to choose the service partner you are comfortable and satisfying to work with. This has become one of the challenges to provide quality services to you. We list our pledge, as well as the terms and conditions for mutual understanding
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