IT Outsourcing
Reduce IT operating cost, increase end-user productivity and improve business agility and scalability.
Why should you outsource ?
IT Outsourcing can be a strategic tool for making business more productive and profitable. If you know when to take advantage of it.
Reduce Operation Cost
It's less expensive to have someone else do it than to do it in-house..
Better Task Allocation
IT management is a routine job that could waste your valuable time and energy.
Lack of Specific Skills
The skill required is so specialized that it's impractical to have a regular employee do it.
Improve Resources Usage
Though certain activities can be done at a lower cost in-house, it drains resources that could be better used elsewhere.
How are we Different
Every time you entrust someone with an aspect of your business – be it full-time new hire or an external vendor, there are risks involved. Most risks can be avoided if you know what to look for in a vendor and if you ask the right questions.
We collaborate with trusted vendors to ensure everything runs smoothly.
Some IT Functions cannot be easily outsourced
IT services affect an entire organisation; from the simple tasks employees do every day to the complex automated aspects.
Our Team of Experts is well-certified and experienced in handling any IT function required.
Control and Reporting Features
Most IT Outsourcing Companies do not provide any control or related reporting to clients. This increases the leakage of data confidentiality. With us, we will provide a monthly report & updates to the related management team for the task or the completed job and raising any issue. With data confidentiality, we assure you of Data Protection – fully secured & well protected.
Our Services
IT FIRST helpdesk drives the highest levels of first contact resolution, request fulfillment and customer satisfaction in the industry.
Staff Management
Saves time responding to customer requests. This frees you to do other things, like finding new customers.
Helpdesk Support
Drives the highest level of first contact resolution and request fulfilment.
Full & Hybrid Model
We offer the Outsourcing model in Hybrid and Full Model. Two different model serves different value just for you
Reduce Wastage
We help companies to Reduce Wastage and to guide them the right practice
SLA
Our Service Level Agreement provides immediate respond to urgent issues and matter from our team
Resources & Tools
We collaborate with vendors and using the right tools and technology to assist our Outsourcing Model
Outsourcing Model
Staff Placement Model
fromRM22xx/ month
Coverage of
Talent Recruitment
Placement of Specialist at
Workplace
Performance Review and Replacement
Full Support Coverage
Security Management
Policy Enforcement
Backup Configuration ( setting )
Vendor Collaboration
BSOD Troubleshooting - Server Only
Biz Endpoint Security ( Server )
Onsite SLA 6 hours ( Server )
and more value added service ...
Hybrid Outsourcing Model
from RM4xxx/ month
Package Inclusive of
Networking Support
Phone | Helpdesk Ticketing Support 8X5
Performance Monitoring
Patches Upgrade
Security Management
User Control
Policy Enforcement
Error Diagnostics
Backup Configuration ( Setting )
Vendor Collaboration
BSOD Troubleshooting
Biz Endpoint Security
Reformat ( include backup | Unboxing )
Additional Software, Join AD, Printer, Profile setup
Onsite NBD ( Workstation )
Onsite SLA 6 hours ( Server )
Yearly IT Audit
and more value added service ...
TEAM | DEPTFull Outsourcing Model
fromRM1x,xxx/ month
Package Inclusive of
STANDARD OUTSOURCE SERVICES
Email Deployment, Setup | Configuration.
Email Migration | Troubleshooting
Support for POP3/IMAP/Exchange/Office 365
Email Rules | Creation | Support
Email Whitelist | Healthy Check for Spam | Domain
Network Configuration | Deployment.
Network Troubleshooting | Analysis
VPN Configuration | Setup
Network Sharing | Security
Data Recovery | Backup service
System Troubleshooting | Repair
Support for Windows / Apple (Mac)
System Re-installation
System Maintenance | Troubleshooting
System Upgrade
Printer Configuration | Troubleshooting
Configuration of Printer Security | Sharing
Installation | Setup of Printer
Support for all Windows Server Platform
Setup | Configuration of Windows Server
Security | Maintenance Check for Server
